Privacy Policy


Confidentiality & Privacy Policy

As a subsidiary of National Care Academy, Smart Nation Education is obliged to maintain effective administrative and records management systems.  This involves retaining your training and assessment records, from enrolment to issuing your certificate.  All staff must be scrupulous in using this information only for the purposes for which it was gathered.

National Care Academy protects your privacy and confidentiality by ensuring that your information is kept in a secure storage space and is only accessed by or disclosed to those people who need the information to fulfil National Care Academy’s responsibilities to you.  This applies to both hard copy and electronic formats.

National Care Academy will not disclose any information that we gather about you to any third party without your prior written consent. 

Will my private details be kept private?

Subject to the provisions of the Privacy Act, National Care Academy is committed to maintaining the privacy of our staff, students and members of the public, by:

  • storing personal information safely and securely;
  • providing strong policies and procedures for the maintenance of privacy;
  • ensuring compliance with legislative requirements and current industry standards; and
  • training all staff members and advising students of their rights and obligations in relation to this policy.

To access your student records, you will be required to make a request in writing and provide photo identification (i.e. your driver’s licence or passport).

Why we collect your personal information

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us

How we use your personal information

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER).  The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and their bodies handle your personal information?

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act.  Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of these bodies, including to enable:

  • administration of VET, including program administration, regulation, monitoring and evaluation
  • facilitation of statistics and research relating to education, including surveys and data linkage
  • understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities.  For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at

Changes in privacy policy

This policy may be subject to change at the sole discretion of Smart Nation Education and all modifications made to this policy will be effective immediately.

If you have any questions or concerns about our privacy policy or the use of your personal information, please contact us at, or phone 1300 467 100 and we will respond within 48 hours.

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